Terms & Conditions

Our products are delivered in compliance with the general sales and delivery conditions listed below. Any exception to these conditions must be accepted in writing by The Grille Shop. Clear errors of calculation or typing errors will not be considered binding. The general sales and delivery conditions are subject to Italian law. The descriptions and details given in our catalogues and price lists do not commit the company. Prices and models may be modified without prior notice. The conditions or warranties declared by our agents must be confirmed by letter from our headquarters signed by the commercial director in order to be valid.
1. Orders
The delivery terms are purely indicative and not obligatory.
2. Cancellation or modification of orders
The cancellation or modification of an order is conditional to written authorisation from The Grille Shop. Any costs incurred as a result of order cancellations will be invoiced to the client.
3. Prices
Prices expressed are not binding and may be modified at any moment. Forwarding costs are expressed ex works.
4. Terms of payment
The terms of payment confirmed must be observed even in the case of delayed delivery. Deductions or delays in payment on account of complaints, credit notes yet to be issued or claims not acknowledged by The Grille Shop, will not be accepted. Payments must be made even if the delivery should not include the accessories, where such does not prejudice the use of the material or even where such material should require intervention of an inconsequential nature. Delayed payment will result in bank charges and arrears interest being charged at a rate of the official discount rate plus four points as well as the immediate suspension of any shipments in progress.
5. Shipments
The goods are shipped at the risk and responsibility of the recipient who upon receipt of the goods, must check, in the presence of the forwarder, that the packaging is intact, that there is no damage and that no goods are missing or have been substituted. Any damage or loss must be immediately notified to the forwarder after signing the bill with reserve and confirming such reserve by means of letter sent by registered post within three days of receipt of the goods. Failure to observe this clause will release the forwarding company from its responsibility. Shipments may be insured at the request of the client, with the relative costs being charged to the same.
6. Complaints
Complaints regarding the goods or apparent defects will only be considered if notified within ten days of receipt on condition that such goods have not been altered by third parties. Complaints should be addressed to The Grille Shop.
7. Packaging
The packaging used will that deemed most appropriate by The Grille Shop. It is generally included in the sales price of the product and not recovered. Special, invoiced packaging is not recovered.
8. Delivery terms
The delivery date is shown on the order confirmation. It indicates the day of shipment for the fixed term orders; and the day from which the goods are ready for shipment for the orders “on request”. The Grille Shop promises to respect the delivery date but cannot give absolute guarantees in this regard. Claims for compensation regarding observance of the delivery terms will not be considered. In the case of circumstances beyond its control (strikes, riots, war etc), The Grille Shop, reserves the right to decide what measures to take.
9. Returned goods
No returned goods will be accepted without our permission.
10. Functioning data and measurements
The functioning data and measurements are indicative, The Grille Shop reserves the right to change such without prior notice. Moreover, The Grille Shop cannot guarantee the production of goods conforming exactly to the samples shown.
11. Warranties
The Grille Shop guarantees newly manufactured products for a period of one year from the delivery date. An essential condition of such warranty is that the defects found are immediately notified in writing to The Grille Shop during the warranty period, after determining the causes. Defective products become our property and must be forwarded ex our headquarters. Our guarantees do not extend to breakages which occur as a result of abnormal strain, insufficient care, irregular handling and modifications. Any repairs performed by third parties without our written authorisation exonerate The Grille Shop from any claim deriving from the warranty obligation as above and from any compensation for assembly or dismantling costs or resulting from other malfunctioning. Our products are guaranteed with the following reservations: The warranty is limited to the substitution or repair of the products defective at origin. Any defective material must be consigned to and, once repaired, picked up from The Grille Shop.
12. Acceptance
The general sales conditions are understood as acknowledged and accepted by effect of the transmission of purchase orders from the client to The Grille Shop and may be modified by The Grille Shop by mere written communication.
13. All prices indicated are exclusive of VAT.